If you are selling your smart electric vehicle, it’s essential to take the following steps to ensure a smooth handover while managing your smart charge@street account and contract effectively:
Steps to take when selling your smart electric vehicle
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Settle outstanding invoices:
- Pay any remaining invoices linked to your account to avoid future complications.
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Terminate your charging contract:
- If you no longer need smart charge@street, terminate your contract before selling your vehicle. For detailed instructions, visit this FAQ article.
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Disconnect your vehicle and account:
- Perform a factory reset on your vehicle to remove any linked account data.
- If you’ve activated Plug & Charge services, ensure this feature is deactivated to prevent unauthorised use.
Key considerations when selling your smart electric vehicle
Promotions and offers:
- Any promotions tied to your contract (e.g., vouchers, packages, free base fees) are non-transferable and will be invalid upon contract cancellation.
Vouchers and packages:
- Vouchers or charging packages linked to your current contract will be forfeited if the contract is cancelled and cannot be transferred to a new one.
Retroactive fees:
- Retroactive charges may apply depending on your usage and contract terms. For more information, see this FAQ article.
Remaining contract runtime:
- Your charging services remain active until the official contract end date (e.g., 30 days after cancellation). Any charging sessions within this period will still be billed.