You can easily cancel your smart charge@street contract using the self-service function in your smart charge@street account.

Steps to cancel your contract:

1. Log in to your smart charge@street account using a web browser.
2. Navigate to the Contracts section.
3. Select the contract you wish to terminate.
4. Click Cancel contract.
5. (Optional) Indicate your reason for cancellation to help us improve our service

Important notes:

• Post-cancellation invoices: You may still be invoiced after cancellation due to delays in receiving charging session records from station operators.
• Deactivation of charging card: The charging card linked to the cancelled contract will be deactivated.
• Account access: Your account remains active even after contract termination. For account deletion information, [click here].
• New contracts or vehicles: If you get a new vehicle or need a new contract, you must order and activate a new charging card for security reasons.