Skip to main content
Back to
Homepage
Back to
Homepage
Frequently Asked Questions
Search
smart charge@street
Charging Stations & Sessions
Charging Stations & Sessions
Charging Sessions
Why am I being charged public prices for charging at home or work with my smart charge@street charging card?
Why didn't I receive a confirmation email immediately after my charging session?
Why does the VAT amount in my confirmation email differ from the one on my invoice?
Where can I find my charging sessions in the smart charge@street account?
Can I charge my vehicle abroad?
Why am I being charged for charging sessions that occurred a long time ago?
Charging Stations
Are Tesla Supercharger stations part of the smart charge@street network?
What should I do if a charging station is not working?
Authentication via Card
Why did I get a bill even though I charged at a private station (e.g., a hotel, or airport)?
How can I authenticate at the charging station?
Need immediate help?
* The cost of the call depends on the country and network you're calling from.
Phone:
+44 1255 441123
Email:
uk@smart.charge-at-street.com
You can reach our customer service team during the following hours:
Monday - Friday 7 a.m. to 7 p.m.