Plug & Charge

• What is Plug & Charge, and is it free?
• How do I know if my vehicle is capable of Plug & Charge?
• How do I activate Plug & Charge?
• Why isn't Plug & Charge working even though it shows as "enabled" in my smart charge@street contract?
• How can I stop my charging process at the station via Plug & Charge?
• Can I charge my Plug & Charge capable vehicle at every charging station?

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Charging Sessions

• What should I do if I recognize unauthorized charging events in my smart charge@street account?
• Why am I being charged public prices for charging at home or work with my smart charge@street charging card?
• Why didn't I receive a confirmation email immediately after my charging session?
• Why does the VAT amount in my confirmation email differ from the one on my invoice?
• Where can I find my charging sessions in the smart charge@street account?
• Can I charge my vehicle abroad?

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Charging Stations

• Are Tesla Supercharger stations part of the smart charge@street network?
• What should I do if a charging station is not working?

Authentication via Card

• Why did I get a bill even though I charged at a private station (e.g., a hotel, or airport)?
• How can I authenticate at the charging station?